Terms & Conditions

Opening Hours are: Mon – Fri: 8am – 4pm, Sat – Sun: 8am – 12midday
Please note we are CLOSED ON PUBLIC HOLIDAYS.
Any Pick-ups After Midday will be charged as another day.

1  All dogs are to be fully vaccinated with at least the C5 or C7 vaccination, 2 weeks prior to boarding. Vaccination certificates must be cited on arrival. Any dogs not vaccinated accordingly will be refused.

2  Triple Crown Pet Resort has the right to refuse entry of any animal. Dogs declared "dangerous" will not be accepted.

3  In case of an emergency, or I'm uncontactable, I authorise & instruct management to transport my pet to preferred vet hospital to receive necessary treatment. $25 transport fee to preferred vet hospital will be charged. All vet fees are to be paid in full before discharge. If owner still uncontactable the vet decision is final.

4  The maximum boarding period without payment is two weeks. 50% deposit must be paid for periods longer then this. Any pets boarded more then 2 weeks without payment or not collected within 10 days of said departure date will be declared abandoned & disposed of at Triple Crown Pet Resort Discretion. Legal proceedings will be taken for any monies outstanding.

5  Under no circumstance will Triple Crown Pet Resort be held responsible for Paralysis Tick, Kennel Cough, Injury, Sickness, Death or Loss during your pets stay at Triple Crown Pet Resort.

6  Twin/Triple share discounted boarding rates only apply to those dogs who are checked in together & share both an inside kennel/outside run together. I Instruct Triple Crown Pet Resort to board my dogs as twin accommodation. I take full responsibility of any incidents that may happen whilst in boarding. Eg Dog Fights. I agree to pay any vet fees in full that may incur.

7  Triple Crown Pet Resort will not be held responsible for any loss or damage to any property admitted. Eg: Leads, Collars, Toys & Bedding.

8  Complimentary Hydro bath only applies to dogs that are in boarding for at least 5 days.

9  Additional charges apply for Dogs with any medical conditions eg Diabetes, Epilepsy, Arthritis, Skin Allergies, Heart Conditions, Incontinence.

10  Additional charges apply for Male Entire Dogs & Bitches in Season.

11  The Booked period will be charged in Full during Holiday Periods.

12  All fees must be paid in full on Departure. We do not take accounts. We accept payments made by Cash, Cheque, Eftpos/Credit Cards. Please note any Eftpos or Credit card payments will incur a 3% surcharge fee.